911 Emergency Communications Center

The 911 Emergency Communications Center provides professional public safety service for our community. We are the public safety answering  point for the City of McAlester and Pittsburg County. We utilize state of the art communications technology to provide access to emergency services for the residents of our city and county. Remember to only use 9-1-1 when you have an emergency to life and/or property. All other non-emergency calls for the City of McAlester should be made to (918) 423-1212. All non-emergency calls for outside McAlester city limits should be made to (918) 423-5858.
 
COMMUNICATIONS SUPERVISOR KIM TROUSSEL
KTrousselKim Troussel began her employment with the McAlester Police Department in 1989, as one of the first 911 operators. She has worked all three shifts. She was promoted to communications supervisor in 2011. Kim is married to McAlester Police Lieutenant Chris Troussel and her son John is a Krebs Police Officer. She has seen many changes in the communications field and is very proud to have been a part of those changes. She looks forward to what the future holds in this field. Kim can be contacted by email.


COMMUNICATIONS CENTER

MISSION STATEMENT
The 911 Emergency Communications Center effectively operates 24-hours per day, seven days a week.  The objective of the 911 Emergency Communications Center is to professionally receive and process both emergency and non-emergency requests for service or assistance for Fire/Rescue, Police, Emergency Medical Services, and after-hours Public Works Assistance; to quickly determine the appropriate level of response and dispatching the necessary resources to the reported incident location. 

GOALS
Strive to render professional, courteous, and efficient operations within the 911 Emergency Communications Center. Provide standardized and consistent services to save time, reduce confusion, and eliminate errors to provide timely and appropriate response to all citizens and First Responders for the City of McAlester and Pittsburg County during emergency and non-emergency situations. 

911 Communications Officers to aspire to be professional, skilled in assigned duties, and to take pride in the knowledge each are making an essential contribution to the quality of life in our community. 

CERTIFICATIONS
Public Safety Telecommunicator Certified
CPR/AED/First Aid Certified
EMD, Emergency Medical Dispatch, Certified
Fire Service Certified
OLETS, Oklahoma Law Enforcement Telecommunications System, Certified