Utility Billing & Collection

Utility Billing & Collection 

28 E. Washington
McAlester, OK 74501

Pay by phone: (866) 300-4423

Ph: (918) 423-9300
Ext. 4952
Ext. 4959

To report water or sewer line
problems during business hours
Ph: (918) 423-9300
Ext. 4990

To report water or sewer
emergencies after hours
Ph: (918) 423-1212

Monday - Friday
8:00 am - 5:00 pm 
Billing Information
The Utility Billing Office is available Monday to Friday from 8:00 am to 5:00 pm. 

Pay by Phone
Customers may make payments  24 hours a day, 365 days a year over the phone using a Visa or Mastercard debit/credit card by calling (866) 300-4423. There is no fee to pay over the phone.

The City of McAlester issues water bills twice a month, depending on the location of your home or business. Citizens are charged based on usage determined by meter readers each month. 

Payments of utility bills are expected by 5:00 pm on the due date listed on your Utility Bill. Payments received after 5:00 pm of the due date are assessed a 10% penalty and will be subject to cut off within ten days. If payment is not made by 5:00 pm the day before cutoff a $25-$45 nonpayment fee is applied to the account.  
*As a courtesy the City will, by automated phone call, send late notices and cutoff notices to the phone number on file.  Please update phone numbers as needed.  

A $25 service charge applied to accounts for all nonsufficient checks or auto draft payments. Utility meter readers are prohibited from accepting payments for utility bills.