Utility Billing & Collection
| Utility Billing & Collection 28 E. Washington McAlester, OK 74501 Pay by phone: (866) 300-4423 Ph: (918) 423-9300 Ext. 4952 Ext. 4959 To report water or sewer line problems during business hours Ph: (918) 423-9300 Ext. 4990 To report water or sewer emergencies after hours Ph: (918) 423-1212 Hours Monday - Thursday 7:30 am - 5:30 pm |
New hours of operation! The Utility Billing Office is now available Monday to Thursday from 7:30 am to 5:30 pm.
Pay by Phone
Customers may make payments 24 hours a day, 365 days a year over the phone using a Visa or Mastercard debit/credit card by calling (866) 300-4423. There is no fee to pay over the phone.
The City of McAlester issues water bills twice a month, depending on the location of your home or business. Citizens are charged based on usage determined by meter readers each month.
Payments of utility bills are expected by 4:00 pm on the due date listed on your Utility Bill. Payments received after 4:00 pm of the due date are assessed a 10% penalty and will be subject to cut off within ten days. If payment is not made by 4:00 pm the day before cutoff a $25-$45 nonpayment fee is applied to the account.
*As a courtesy the City will, by automated phone call, send late notices and cutoff notices to the phone number on file. Please update phone numbers as needed.
A $25 service charge applied to accounts for all nonsufficient checks or auto draft payments. Utility meter readers are prohibited from accepting payments for utility bills.