Utility Billing & Collection
| Utility Billing & Collection 28 E. Washington McAlester, OK 74501 Pay by phone: (866) 300-4423 Ph: (918) 423-9300 Ext. 4952 Ext. 4959 To report water or sewer line problems during business hours Ph: (918) 423-9300 Ext. 4990 To report water or sewer emergencies after hours Ph: (918) 423-1212 Hours Monday - Friday 8:00 am - 5:00 pm |
The Utility Billing Office is available Monday through Friday from 8:00 am to 5:00 pm.
The City of McAlester issues water bills twice a month, depending on the location of your home or business. Residents are charged based on usage determined by meter readers or digital meters each month.
Payments of utility bills are expected by 5:00 pm on the due date listed on your Utility Bill. Payments received after 5:00 pm of the due date are assessed a 10% penalty and will be subject to cut off within ten days. If payment is not made by 5:00 pm the day before cutoff a $25-$45 nonpayment fee is applied to the account.
*As a courtesy the City will, by automated phone call, send late notices and cutoff notices to the phone number on file. Please update phone numbers as needed.
A $25 service charge is applied to accounts for all returned checks or auto draft payments. Meter readers are prohibited from accepting payments for utility bills.