Water Service Disconnects to Resume in August

Water service disconnects due to nonpayment will resume in August 2021 for McAlester utility customers.

Customers with overdue balances may be able to avoid service disconnection by paying the full amount due or contacting customer service for assistance. Customer service can be reached by emailing utility.office@cityofmcalester.com or by calling 918.423.9300 option 1, option 1.

The City of McAlester has several convenient ways to pay. To pay anytime by debit/credit card over the phone, call 1-866-300-4423. Customers can visit a Paysite Kiosk at City Hall, Pruett’s Foods, or the Choctaw Nation Travel Plaza to pay by check, card, or cash. Card payments are accepted online at www.cityofmcalester.com. Of course, payments continue to be accepted through the mail or payment drop box at City Hall.

The City of McAlester reinstated 10-day past due notices and fees on utility bills effective April 15, 2021. If you have a service disconnection and did not receive a notification, contact the water department to update your contact information.

 If you expect problems paying your past due amount in whole and are more than 1 month behind on your water bill, you can apply for a payment plan contract. This allows you to pay your account balance in equal monthly installments for up to 12 months. The monthly installments are in addition to your regular monthly utility bill. If you need this assistance, the contract can be found on the “Online Services” section of our website at www.cityofmcalester.com.